<h2>
	Shipping Information</h2>
<p>
	Our shipping rates are as follows: Flat Rate</p>
<p>
	All orders are shipped within 3 working days. If you have not received an order within 5 days, please notify us by email at: lou@ostg.com.au</p>
<h2>
	Refund and Returns</h2>
<p>
	Your satisfaction is our first priority at Onestop Foodservice. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us being notified of the issue within 24 hours of delivery. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.</p>
<h2>
	Returns Process</h2>
<p>
	To return an item, please send it to:</p>
<p>
	99 Bell St, Preston VIC 3072</p>
<p>
	And also include the following information:</p>
<ul>
	<li>
		Your Order number if known (appears on the top of the confirmation email)</li>
	<li>
		Your name and address</li>
	<li>
		A description of the item you are returning</li>
	<li>
		Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.</li>
</ul>